the oddball club & ratbone skinny faq

WHAT ABOUT SHIPPING?

• I ship all items (except ones listed with the patience needed icon ) via first class mail with United States Postal Service from California.
• Once shipped, first class mail generally takes 3-5 business days for domestic orders. 
• Please allow for longer delivery to addresses outside America, you can expect 1-3 weeks for international orders.
• All patience needed items generally take 4-6 weeks, see this blog post for a detailed explanation. 
• We are not responsible for delayed shipping to international locations.
• Sometimes tracking has not been updated, even when a package is sitting at the post office.
• You can be sure your order has been dropped off because I personally hand deliver all my packages to USPS myself. Please be patient as the post office doesn't always scan all items the second they receive them.
• COVID UPDATE: Currently, as you are aware, packages are taking a little bit more time to reach their destinations as COVID-19 has affected USPS workers across the United States. I ask that we give the post office some grace as they are constantly working their buns off to get your package to you.
• Christmas Mail:  All first class mail within the contiguous United States must be ordered by December 10th to arrive before the 25th of December. View our Holiday shipping guide post here. 
• Please also note some packages do not get scanned in even when they are dropped off. If this is your case, please wait 5-7 days and if you have not received your item, you can contact me via email: ratboneskinny@gmail.com. 

WHAT ABOUT RETURNS TO RATBONE SKINNY OR THE ODDBALL CLUB?

• All sales are final with few exceptions, see below. 
• Most items cannot be returned including The Oddball Club subscription boxes, items on sale, print-per-order greeting cards, custom products (such as special orders from 3rd parties or personalized items), and beauty products due to the nature of these goods.
• Items sent back to us without first requesting a return will not be accepted.
• Customers are responsible for incorrect 
• Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
• Refunds. We do not accept returns, however, if there was an exception made we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• Please get in touch if you have questions or concerns about your specific item or any return questions via ratboneskinny@gmail.com

WHAT DOES THIS ICON MEAN ON A RATBONE SKINNY PAGE?

• Glad you asked! This icon means your item takes a bit more time for us to process and ship.
• As noted in the picture, it usually takes 1-2 days for processing and an additional 4-6 weeks for shipping.
• These items will ship separately from a partner and won't impact any enamel pin or greeting card arrival times. 
• Read more about this here. 
• Once your order ships you will receive an email with tracking.
• We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
• If there are shipping issue with your package, contact Customer Support
• Still have questions? Contact us directly at ratboneskinny@gmail.com

HOW DO AUTO-RENEWAL SUBSCRIPTIONS WORK? 

HOW DOES THE ODDBALL CLUB WORK?